Customer Service & Parcel Operations Officer

8 Open Positions Full-time • On-site

Locations & Number of Positions

Blantyre 2 positions

Zomba 2 positions

Lilongwe 2 positions

Mzuzu 2 positions

Total 8 on-site roles

About Impala Courier & Logistics

We are rapidly emerging courier and logistics entity, digitally and technologically driven by speed and exceptional customer service. Our mission is to deliver reliable, seamless, and innovative parcel solutions across Malawi. We are looking for skilled, smart, energetic, and customer-focused individuals to join our growing team.

Position Overview

The Customer Service & Parcel Operations Officer is the first point of contact for our customers. This role combines front-desk service, parcel handling, and till operations to ensure every customer experience is fast, accurate, and professional.

Key Responsibilities

• Welcome and assist customers with inquiries, service options, and parcel rates
• Handle all cash/till operations, payments, and receipts with accuracy
• Receive, inspect, and record incoming parcels for dispatch
• Generate and issue parcel labels, receipts, and tracking codes
• Enter data into digital parcel tracking and management systems
• Resolve customer complaints and escalate issues where necessary
• Maintain orderliness at the front desk and ensure a positive environment
• Coordinate with drivers and warehouse staff to ensure efficient parcel flow
• Prepare daily reports, reconcile till transactions, and support administrative tasks
• Adhere to all company procedures, safety, and data protection policies

Minimum Requirements

Education: Malawi School Certificate of Education (MSCE) or higher

Experience: No experience required, however those with experience in customer service, cash handling, retail, courier, or logistics roles will have an added advantage

Computer Skills: Proficiency with basic computer applications is a must (MS Office, digital POS systems)

Personal Traits: Be trainable, always pay attention to detail, reliability, and excellent communication skills with a very good smile

Preferred Skills & Attributes

• Someone who can make innovative mistakes
• Strong customer relationship and problem-solving abilities
• High numeric accuracy and multitasking capability
• Innovative, self-motivated, and adaptable in a fast-paced environment
• Tech-savvy and open to learning new systems and processes

What We Offer

• Competitive remuneration package
• Professional growth in a dynamic, technology-driven organization
• Opportunities to trainings and career development
• Representing the brand in high profile meetings

How to Apply

• Applications are accepted online only via the provided application form link
• Deadline for Submission: 00:00 hrs, September 25th, 2025
• Late submissions will not be considered

Why Work with Us?

Join a forward-thinking, digitally-driven team where speed, efficiency, and customer satisfaction define our success. Be part of our journey to transform courier and logistics services across Malawi.

Ready to Apply?

Join our team and help us deliver excellence across Malawi.

Apply Now